Where to get help in Poland
In a life-threatening emergency, everyone in Poland receives medical help, regardless of health insurance.
Emergency
Threat to life or health: loss of consciousness, severe chest pain, signs of stroke, difficulty breathing, serious injury.
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How to talk to the dispatcher
- Say what happened and how many people need help.
- Give the exact address: town, street, building number, floor.
- Answer the questions and don't hang up first.
If you don't speak Polish, say at the start of the call: “Nie mówię po polsku, mówię po angielsku” (I don't speak Polish, I speak English) and give your address slowly.
A doctor outside clinic hours
When your primary care clinic (POZ) is closed and the situation is not life-threatening.
First Contact Teleplatform (TPK)800 137 200Weekdays 18:00–8:00, weekends and public holidays 24/7. Medical advice, e-prescription, e-referral, sick leave.pacjent.gov.pl
Night and holiday medical care (NPL)Find the nearest point in the NFZ search tool or call 800 190 590.gsl.nfz.gov.pl
Information and patient rights
Questions about NFZ-funded treatment, waiting lists, drug reimbursement, complaints.
Patient Information Line (NFZ and Patient Ombudsman)800 190 590Free of charge. Patient Ombudsman consultants: Mon–Fri 8:00–18:00.www.gov.pl
Online Patient Account (IKP)E-prescriptions, e-referrals, test results.pacjent.gov.pl
Mental health crisis
When things feel very hard, you can't cope, or you are worried about someone close to you.
Support Centre for adults in mental crisis800 70 222224/7, free; also chat and e-mail.centrumwsparcia.pl
Helpline for adults in emotional crisis116 123Free of charge.
Children's Ombudsman helpline800 12 12 1224/7, free of charge.
Violence and addiction
Drug helpline800 199 990Daily 16:00–21:00, free of charge.
Numbers checked on 2026-11-07. Prepared by the Medyczna Polska editorial team.